Our Silk
Is your silk real mulberry silk?
Yes. Our garments are made from 100% pure mulberry silk — 6A grade, the highest grade available. We never blend with polyester or satin substitutes.
What is momme, and which should I choose?
Momme measures silk fabric weight. Our sleepwear is woven at 16–19 momme — the range we find most comfortable for sleep: breathable, fluid, and soft against the skin all night. A small number of styles come in 22 momme for a heavier, more enveloping feel. Read our momme guide for the full breakdown.
What is Silk Velvet?
Silk Velvet is our innovative silk-velvet fabric with a plush, light-catching pile. It's positioned at the luxury end of our collection — designed for evening wear and high-end occasions. Dry clean only.
Is your silk OEKO-TEX certified?
Our silk fabrics are OEKO-TEX Standard 100 certified, meaning they've been tested free from harmful substances — safe for your skin, night after night.
Why buy from Ginell Silks?
We control our brand quality directly — from 6A grade mulberry silk sourcing to finished garment — and we sell to you without layers of middlemen. Fewer links in the chain means a lower cost in your hands, without compromising on the silk itself.
Sizing & Fit
How do I find my size?
Important: our size labels follow Asian sizing, about 2 sizes smaller than US/international equivalents. If you normally wear a US M, choose our XL. Each product page also has a detailed size chart with bust, waist, and hip measurements in inches and centimeters.
Do you offer plus sizes?
Many of our styles are available in extended sizes. Check the size options on the product page, or contact us if you need help finding your fit.
Care
How should I wash my silk garments?
Dry clean preferred. For machine wash: close the garment in a mesh laundry bag, cold water, gentle cycle, hang to dry. For hand wash: lukewarm water below 40°C, mild detergent (shower gel or shampoo work well — never soap or regular laundry liquid), don't soak too long, dry in shade with good air circulation. See our complete silk care guide.
How do I remove wrinkles?
Iron on the lowest heat setting, pressing the damp garment from the dull backside (use a cotton press cloth if needed), or use a steamer. Hanging the damp garment to dry naturally also smooths most wrinkles.
Orders & Shipping
Where do you ship?
We ship to the US, Canada, and many international destinations. Shipping costs and delivery times are calculated at checkout based on your location.
How long will my order take?
Orders are typically processed within 1–2 business days. You'll receive a tracking number by email as soon as your order ships.
Returns & Exchanges
What is your return policy?
Please see our refund policy for full details on returns and exchanges, including timeframes and condition requirements.
Can I return to a local warehouse in the US or Canada?
Yes. Customers in the United States and Canada can return items to our local warehouses — no international shipping needed. US: Bo Ren, 6420 Inducon Dr W STE E, SE #61294, Sanborn, NY 14132, USA. Canada: Bo Ren, 1-1100 Courtneypark Dr E, SE #61294, Mississauga, ON L5T 1L7, Canada. Please email sales@ginellsilks.com before sending your return so we can confirm the correct address.
What if my item arrives damaged or incorrect?
Contact us right away with your order number and photos of the issue, and we'll make it right — replacement or refund, your choice.
Still Have Questions?
Email us anytime at sales@ginellsilks.com — we typically reply within one business day.